DID at Full Speed: LANCK Telecom’s Growth in 2025 and What Comes Next

Connecting with customers through a local number has become more than just a convenience — in 2025, it’s a core element of global customer communication. LANCK Telecom’s DID (Direct Inward Dialing) service has grown rapidly this year, driven by the rising need for reliable local presence in complex regions and steady demand from enterprises, platforms, and contact centers.

Local Numbers for a Global Business World

Global voice traffic has shifted toward business communication — support lines, contact centers, verification calls, and A2P/P2A interactions — making local numbers essential for companies expanding across borders. DID enables this presence without physical offices: calls route directly into corporate systems while appearing local to end users, improving answer rates and keeping callbacks simple and cost-efficient.

However, buying and maintaining DIDs on an international scale is rarely straightforward. Businesses typically encounter a predictable set of challenges:

• Regulatory complexity (documentation rules, address requirements, emergency calling obligations)
• Limited availability in certain markets
• Slow provisioning when multiple local carriers are involved
• Inconsistent quality and reliability across different suppliers

These challenges are exactly where LANCK Telecom’s DID service brings the most value — particularly in markets with strict regulatory environments.

DID in 2025: A Year of Acceleration

LANCK Telecom has nearly eight years of experience working with DIDs and a dedicated team that supports all customer requests and drives the product’s development. Building on this solid base, the company expanded its global footprint in 2025, delivering geographic, national, and toll-free numbers, and deepened its expertise in complex regions such as Central Asia and Eastern Europe. Long-standing relationships with local operators allowed LANCK Telecom to maintain its own stock of numbers in these markets.

This foundation translates directly into practical advantages for customers. Holding local stock makes provisioning fast and predictable — in most cases, numbers are activated within 24 hours, and often the same day. Clear onboarding and reliable compliance checks reduce delays, helping businesses set up customer support centers without operational bottlenecks. LANCK Telecom can also provide full PSTN replacement and emergency services where these features are mandated, ensuring that local numbers behave exactly as required by national rules.

Behind the product is a mature telecom backbone with premium voice routing, two-way communication, and strict anti-fraud controls. DID can be delivered as part of a unified enterprise-grade service, allowing customers to combine numbering, voice and messaging capabilities within a single, consistent infrastructure. Flexible and competitive pricing rounds out the offer, making it easier for enterprises, platforms, and call centers to scale confidently in regions where dependable numbering is hardest to secure.

What’s Next: Expanding Coverage and Capacity

Over the past year, the number of clients using LANCK Telecom DID services doubled, driven by CPaaS platforms, edtech companies, real estate services, pharmaceutical brands, and other verticals that depend on local communication at scale. Traffic volumes grew even faster — roughly three times year-over-year — thanks to broader adoption and deeper use cases across existing customers.

With this momentum, the direction for the next stage of development becomes clear. Over the upcoming 6–12 months, LANCK Telecom plans to deepen its presence in Central Asia by expanding local numbering stock and strengthening redundancy. 

Fraud prevention will also remain a key priority. The goal is simple: keep numbering resources reliable for legitimate enterprise communication.

A Word from the DID Team

“For many companies, the real difficulty isn’t finding a local number — it’s finding one that behaves exactly the way regulators expect, customers trust, and engineers can integrate without workarounds. Our job is to remove that complexity. We handle the compliance, the carrier relationships, and the edge cases, so partners can focus on their business.”
— Alexey Gagan, Head of DID Services, LANCK Telecom

Let’s Talk About Your DID Needs

If your company is entering new regions, scaling customer operations or simply looking for a more reliable numbering partner, the DID team is ready to help. Contact Alexey Gagan, Head of DID Services, ata.gagan@lancktele.comemail copied