Privacy Policy
Express Teleservice Corp. (Lanck, hereinafter referred to as “Express Teleservice”) works to protect the privacy of personal data entrusted to us.
Our mission is to protect privacy rights in the digital era.
Our strategic objectives are to:
- enhance public trust and confidence in our data usage;
- deliver exceptional telecommunication services with high standards of information security and privacy;
- stay current with evolving technology.
We strive to earn the trust of our data subjects daily by adhering to six core privacy principles:
- lawfulness, fairness, and transparency;
- purpose limitation;
- data minimization;
- accuracy;
- storage limitation;
- integrity and confidentiality.
1. Terms and definitions
Automated decision-making is a decision that our system makes automatically due to its specific algorithm and without human participation.
Cookies are small pieces of data stored on your device.
Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
In cases where we process Personal data to provide services to our client and according to his instructions, we are the Processor, in extreme cases we act as the Controller.
Personal data means any information that is linked or reasonably linkable to an identified or identifiable individual, and does not include de-identified data or publicly available information.
Profiling means any form of automated processing performed on Personal data to evaluate, analyze, or predict personal aspects related to an identified or identifiable individual’s economic situation, health, demographic characteristics, personal preferences, interests, reliability, behavior, location, or movements.
Processor or Service provider means a person that processes personal data on behalf of a Controller (for example, a payment system, accounting services, etc.).
In cases where we process Personal data to provide services to our client and according to his instructions, we are the Processor, in extreme cases we act as the Controller.
Sale of personal data means the exchange or transfer of personal data for monetary or other valuable consideration to a third party.
2. Overview
This Policy informs you of our processing of your personal data when you:
- visit our site,
- subscribe to our marketing material (newsletters and special offers),
-
interact with our social media pages our social media pages, interact with our company and our specialists,
and the choices you have associated with that data.
A privacy notice that describes the processing of personal data in connection with recruitment processes is located at the link.
If you have any questions about this policy or questions about our processing of your personal data, we hope that you contact us, and we will be able to resolve your issue. You can contact us using:
- email privacy@lancktele.com or
- by writing us to: 78 SW 7th Street, Suite 500, Miami, FL 33130, USA.
We will send responses to your requests to the e-mail address or in any other form, at your wish.
In cases where we process Personal data to provide services to our client and according to his instructions, we are the Processor, in extreme cases we act as the Controller.
Please carefully read this document.
3. About us
Express Teleservice Corporation located 78 SW 7th Street, Suite 500, Miami, FL 33130, USA.
Our contact email privacy@lancktele.com.
4. Your rights
- Confirm whether your personal data is processed and access such personal data.
- Obtain details of such processing, including a list of the specific third parties to which the controller has disclosed the consumer’s personal data.
Correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
Delete personal data provided by, or obtained about, you.
Obtain a copy of your personal data processed by us as the controller, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means, provided us shall not be required to reveal any trade secret.
If you are a Delaware resident:
- targeted advertising
- the sale of personal data
- profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer.
If you located in the European Union:
- processing based on legitimate interest or public interest (you can object based on your specific situation)
- direct marketing (you can object at any time, and processing must stop immediately)
If you located in the European Union You can opt out of the processing of the personal data for purposes of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you.
5. How to exercise your rights
You may contact us to exercise your privacy rights or ask questions. You can contact us via email privacy@lancktele.com or by filling out the form
If you are a US resident:
If you make a request, we will respond within 45 days and may take up to an additional 45 days if needed, informing you of the reason for the delay.
If you located in the European Union:
If you make a request, we will respond within 30 days and may take up to an additional 30 days if needed, informing you of the reason for the delay.
If your request is unclear, we may ask for more details. Requests are generally free, but if they are excessive, repetitive, or clearly unfounded, we may charge a fee or decline them.
We may need to verify your identity, for example by asking for additional information or identification, before we can act on your request.
You can appoint an authorized agent to act on your behalf. Parents or legal guardians may exercise rights for their children or individuals under their care.
If we receive an request we believe is fraudulent, we may refuse it but will provide an explanation why.
If you ask us to delete data we obtained from other sources, we will remove it and keep only the minimum necessary information to ensure it stays deleted.
6. Appeal
If we refuse your request, you have the right to appeal our decision.
You may submit an appeal by sending us an email at the address privacy@lancktele.com or completing the form. We will review your appeal and inform you of our decision within 60 days. If we still refuse, we will provide information of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions and information on how to contact the appropriate authority.
7. Who we can share your data with
We may share your personal information to our service providers who handle data processing for us. Additionally, we might share it with public, government, judicial, and law enforcement agencies, provided we are legally allowed to do so. We can also share your information with trusted third parties, such as:
- analytical services;
- social networks and web platforms (to carry out communication);
- by using our social media accounts, you interact with us, e.g. by subscribing to a fan page, leaving your reaction (likes, comments) or sending us a message;
- external and internal lawyers and/or specialist advisors (to protect our legitimate interests);
- public and governmental agencies (to perform our legal duties and obligation)
- the police or other government agencies (in the event of a crime or conducting investigations).
8. Annex
|
Processing
|
Data categories
|
Legal base
(for EU data subjects) |
|---|---|---|
| Respond to inquiries/requests from customers |
|
|
| Communicate developments / updates |
|
|
| Obtain customer / user feedback |
|
|
| Build a report for a business function |
|
|
| Gather data about leads from third parties |
|
|
| Audit suppliers/vendors |
|
|
| Manage customer, client relationship |
|
|
| Plan strategy and growth |
|
|
| Analysis of the effectiveness of marketing messages |
|
|
| Maintain a database of current customers, clients |
|
|
| Arrange and manage events / press conferences |
|
|
9. How we ensure security
Your data security is our top priority.
We strive to protect personal data by taking all necessary and appropriate measures to prevent loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. We maintain an information security program that incorporates physical, technical, and administrative safeguards. Additionally, we apply standard protection measures and ensure our partners maintain a comparable level of security.
To learn more about our security measures, please visit the respective page on our website.
If you have any questions, please contact us via privacy@lancktele.com.
10. Data breach
In the event of a personal data breach, we are dedicated to reducing its impact and resolving any consequences you may face. Please remember that no security system is completely fail-safe, and as such, we cannot promise absolute protection against unauthorized access or breaches by third parties. If such an incident occurs, we will take every reasonable step to remedy the situation and minimize any resulting harm.
Where necessary, we will notify you of any issues involving your personal data and report the breach to the relevant regulatory authority, in accordance with applicable laws.
11. Use of Tracking Technologies in Emails
As part of our marketing and informational newsletters, we may use tracking technologies such as web beacons (tracking pixels) embedded in emails. These technologies are small graphic elements (usually 1×1 pixel) that are loaded when an email is opened and allow us to collect certain information about the recipient’s interaction with the message.
We use tracking pixels for the purpose of analyzing the effectiveness of marketing messages and optimizing our mailings. The use of such technologies is carried out only on the basis of your consent, which you provide when subscribing to our newsletter.
The validity period of your consent to receive newsletters ranges from 3 to 12 months, depending on the type of newsletter and our analysis of its effectiveness.
You may withdraw your consent to the use of tracking technologies at any time by unsubscribing from our mailing list.
You can also limit or completely block the operation of tracking pixels by taking the following actions:
- Disabling the automatic loading of images in your email client settings (e.g., Microsoft Outlook, Apple Mail, Thunderbird);
- Activating privacy protection features, such as Mail Privacy Protection (in Apple Mail);
- Using the plain text mode to view emails;
- Configuring content blockers or privacy extensions in your browser.
12. Changes to this notice
We may update this document from time to time in response to changing legal, technical or business developments. Periodically reviewing our website is a good idea to keep up to date on our privacy policies relating to your personal data.
You can always review the latest version of our Privacy policy and all previous versions on our website.
13. Privacy Policy Archive
In this section, you can find previous versions of our Privacy Policy for your reference:
14. Contact us
Rest assured, ensuring the security and confidentiality of your data is our top priority and core value.
